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Instructions on how to solve certain problems and errors.

Common problems

Game crashes or disconnects upon loading

If you are starting the game, but game window instantly closes and asks you to reconnect then it crashed.
Sometimes it may crash during loading or right after loading is finished.

There are several reasons why this could happen. Please try following things to fix it:

  • IMPORTANT: Disable Everything in Exploit Protection Windows settings.
  • IMPORTANT: Make sure to follow all LS Requirements.
  • Make sure that LeagueClient.exe runs as administrator as described here.
  • Avoid using any third-party software with overlays, such as, etc.

I'm having connection issues

Sometimes it happens that our servers are accessible normally worldwide except for few regions. In most cases this is temporary and eventually should be resolved on its own.

However, you can still use LS during such periods when you have connection issues.

Any VPN which supports Split Tunneling will let you use LS through VPN while using your normal direct connection with other apps and services. This way you will have your normal ping in the game, but still be able to connect to LS normally.

  1. Download any VPN with Split Tunneling feature.
    We suggest to get a VPN called Windscribe. It can be used for free, as they provide 10GB/month of data, which is renewed every month. Also they provide about 10 countries you can connect to.
    Alternatively you can also get ProtonVPN or NordVPN.
  2. Go to Settings -> Split Tunneling
  3. Make sure to change it to Inclusive Mode
  4. Add this IP address in IP & Hostnames:

    Do not add our loader exe to the application list. Add only IP.

  5. After that you can enable VPN and connect to different countries and see if it works for you.

Here is also video tutorial.

I can't see any visuals and can't open menu

  • Make sure you actually injected first (you pressed OK on both message boxes).
  • Try pressing F2. This is default hotkey for Streamer Mode, which completely disables LS visuals. Maybe you disabled it by accident.
  • Make sure you don't use any overlays or any other third-party software which may interfere with the game, such as:
    • overlay
    • Nvidia Experience / Freestyle / Shadowplay
    • Windows Game Bar / XBox Live Overlay
    • Discord overlay

Game freezes when I try to open menu

Few of our users who experienced this issue had Intel HD integrated graphics.
Simply uninstalling current Intel Graphics Driver and installing a new one should fix this issue.

You may try using Intel Driver Assistant to install latest driver.

Loader freezes when I try to login

This is a known bug which happens to some users when their code is expired.
Please delete LS_Settings.ini file from LS loader folder and try again.

I get message about HWID reset

This is normal if you recently updated your Windows, changed some hardware, internet connection or used VPN.
However, if you constantly keep getting this message - it means that something is causing your HWID to be calculated differently every time.
Usually this is caused by having multiple network devices:

  • VPNs create virtual network devices.
  • Virtual machines (VMware, VirtualBox etc) create virtual network devices.
  • Your PC (i.e. motherboard) may have multiple physical network devices, although you may be using only one.

Make sure to disable all inactive unused devices:

  • Press Win+R, type ncpa.cpl and press Enter.
  • Right click on each disconnected/inactive network device and make sure it's disabled.
  • Keep the one you use for your internet connection enabled.

Clearing Logs

In some scenarios it may be recommended to clear your logs related to the game.

  1. Download this script.
  2. If your game is installed in disk C: at this path: C:\Riot Games\League of Legends, then you can simply run this script.
  3. If your game has different installation path, then you must edit this script and replace C:\Riot Games\League of Legends path with your own.


Error: Please run Game or LCU as admin

  • Make your LeagueClient.exe to run as administrator. Follow these instructions.
  • Alternatively you can also make your League of Legends.exe to run as administrator.

Error: Exception EAccessViolation


  • You need to install (or reinstall) Microsoft Visual C++ Redistributable
  • Make sure to uninstall all existing redistributables in your system by uninstalling them manually in Apps and Features
  • Download All-in-One package with all versions which you may need: Visual C++ Redistributable Runtimes All-in-One
  • Just run install_all.bat to install all redistributables automatically.

Error: Any DirectX and D3D errors

  • Manually uninstall all Microsoft Visual C++ Redistributables found in Apps and Features.
  • Download and install DirectX SDK.
  • If you receive error S1023 while installing DX SDK please follow these instructions.
  • Download All-in-One package with all versions which you may need: Visual C++ Redistributable Runtimes All-in-One
  • Just run install_all.bat to install all redistributables automatically.

Error: '1970-01-01 0:00:00' is not a valid date and time


  • You will have to change your short date format to yyyy-MM-dd
    To do this please open your Windows settings: Region Change date, time or number formats.
    You can open it with either of these ways:
    • Open Windows Explorer, type this path Control Panel\Clock and Region\Region and press Enter.
    • Open Windows Explorer or press Win+R, type intl.cpl and press Enter.
  • Depending on your system language this format may be different (use different letters).
    Basically you need the format to be year-month-day just like this for example: 2022-04-18
  • Choose yyyy-MM-dd short date format like on this picture:
    Date and Time Format
    If you were able to change this here, then just save your settings and it should be fixed.
  • If not, and you don't have this option, please go to:
    Additional settings... Date Date formats Short date Type manually yyyy-MM-dd Press OK.
    Just as shown on the picture below:
    Date and Time Format