Troubleshooting
Instructions on how to solve certain problems and errors.
Common problems
I can't see any visuals and can't open menu
- Make sure you actually injected first (you pressed OK on both message boxes).
- Try pressing
F2
. This is default hotkey for Streamer Mode, which completely disables LS visuals. Maybe you disabled it by accident. - Make sure you don't use any overlays or any other third-party software which may interfere with the game, such as:
- Blitz.gg overlay
- Nvidia Experience / Freestyle / Shadowplay
- Windows Game Bar / XBox Live Overlay
- Discord overlay
Game freezes when I try to open menu
Few of our users who experienced this issue had Intel HD integrated graphics. Simply uninstalling current Intel Graphics Driver and installing a new one should fix this issue.
You may try using Intel Driver Assistant to install latest driver.
Loader freezes when I try to login
This is a known bug which happens to some users when their code is expired.
Please delete LS_Settings.ini
file from LS loader folder and try again.
I get message about HWID reset
This is normal if you recently updated your Windows, changed some hardware, internet connection or used VPN.
However, if you constantly keep getting this message - it means that something is causing your HWID to be calculated differently every time.
Usually this is caused by having multiple network devices:
- VPNs create virtual network devices.
- Virtual machines (VMware, VirtualBox etc) create virtual network devices.
- Your PC (i.e. motherboard) may have multiple physical network devices, although you may be using only one.
Make sure to disable all inactive unused devices:
- Press
Win+R
, typencpa.cpl
and pressEnter
. - Right click on each disconnected/inactive network device and make sure it's disabled.
- Keep the one you use for your internet connection enabled.
Errors
Error: Exception EAccessViolation
- You need to install (or reinstall)
Microsoft Visual C++ Redistributable
- Make sure to uninstall all existing redistributables in your system by uninstalling them manually in
Apps and Features
- Download
All-in-One package
with all versions which you may need: Visual C++ Redistributable Runtimes All-in-One - Just run
install_all.bat
to install all redistributables automatically.
Error: Any DirectX and D3D errors
- Manually uninstall all
Microsoft Visual C++ Redistributables
found inApps and Features
. - Download and install DirectX SDK.
- If you receive error
S1023
while installing DX SDK please follow these instructions. - Download
All-in-One package
with all versions which you may need: Visual C++ Redistributable Runtimes All-in-One - Just run
install_all.bat
to install all redistributables automatically.
Error: '1970-01-01 0:00:00' is not a valid date and time
- You will have to change your short date format to
yyyy-MM-dd
To do this please open your Windows settings:Region
→Change date, time or number formats
.
You can open it with either of these ways:- Open Windows Explorer, type this path
Control Panel\Clock and Region\Region
and press Enter. - Open Windows Explorer or press Win+R, type
intl.cpl
and press Enter.
- Open Windows Explorer, type this path
- Depending on your system language this format may be different (use different letters).
Basically you need the format to be year-month-day just like this for example:2022-04-18
- Choose
yyyy-MM-dd
short date format like on this picture:
If you were able to change this here, then just save your settings and it should be fixed. - If not, and you don't have this option, please go to:
Additional settings...
→Date
→Date formats
→Short date
→ Type manuallyyyyy-MM-dd
→ PressOK
.
Just as shown on the picture below: