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Troubleshooting

Instructions on how to solve certain problems and errors.

Common problems​

I can't see any visuals and can't open menu​

  • Make sure you actually injected first (you pressed OK on both message boxes).
  • Try pressing F2. This is default hotkey for Streamer Mode, which completely disables LS visuals. Maybe you disabled it by accident.
  • Make sure you don't use any overlays or any other third-party software which may interfere with the game, such as:
    • Blitz.gg overlay
    • Nvidia Experience / Freestyle / Shadowplay
    • Windows Game Bar / XBox Live Overlay
    • Discord overlay

Game freezes when I try to open menu​

Few of our users who experienced this issue had Intel HD integrated graphics. Simply uninstalling current Intel Graphics Driver and installing a new one should fix this issue.

You may try using Intel Driver Assistant to install latest driver.

Loader freezes when I try to login​

This is a known bug which happens to some users when their code is expired.
Please delete LS_Settings.ini file from LS loader folder and try again.

I get message about HWID reset​

This is normal if you recently updated your Windows, changed some hardware, internet connection or used VPN.
However, if you constantly keep getting this message - it means that something is causing your HWID to be calculated differently every time.
Usually this is caused by having multiple network devices:

  • VPNs create virtual network devices.
  • Virtual machines (VMware, VirtualBox etc) create virtual network devices.
  • Your PC (i.e. motherboard) may have multiple physical network devices, although you may be using only one.

Make sure to disable all inactive unused devices:

  • Press Win+R, type ncpa.cpl and press Enter.
  • Right click on each disconnected/inactive network device and make sure it's disabled.
  • Keep the one you use for your internet connection enabled.

Errors​

Error: Exception EAccessViolation​

Error

  • You need to install (or reinstall) Microsoft Visual C++ Redistributable
  • Make sure to uninstall all existing redistributables in your system by uninstalling them manually in Apps and Features
  • Download All-in-One package with all versions which you may need: Visual C++ Redistributable Runtimes All-in-One
  • Just run install_all.bat to install all redistributables automatically.

Error: Any DirectX and D3D errors​

  • Manually uninstall all Microsoft Visual C++ Redistributables found in Apps and Features.
  • Download and install DirectX SDK.
  • If you receive error S1023 while installing DX SDK please follow these instructions.
  • Download All-in-One package with all versions which you may need: Visual C++ Redistributable Runtimes All-in-One
  • Just run install_all.bat to install all redistributables automatically.

Error: '1970-01-01 0:00:00' is not a valid date and time​

Error

  • You will have to change your short date format to yyyy-MM-dd
    To do this please open your Windows settings: Region → Change date, time or number formats.
    You can open it with either of these ways:
    • Open Windows Explorer, type this path Control Panel\Clock and Region\Region and press Enter.
    • Open Windows Explorer or press Win+R, type intl.cpl and press Enter.
  • Depending on your system language this format may be different (use different letters).
    Basically you need the format to be year-month-day just like this for example: 2022-04-18
  • Choose yyyy-MM-dd short date format like on this picture:
    Date and Time Format
    If you were able to change this here, then just save your settings and it should be fixed.
  • If not, and you don't have this option, please go to:
    Additional settings... → Date → Date formats → Short date → Type manually yyyy-MM-dd → Press OK.
    Just as shown on the picture below:
    Date and Time Format